Customer Charter
What you can expect from us
We are committed to ensuring every customer and visitor has an excellent experience when using Culture Perth & Kinross services or when visiting our venues. We will provide:
- An accessible, friendly, safe, clean and comfortable environment in which all are welcome.
- Excellent customer service from well-trained, informed and polite staff which ensures that you are dealt with promptly and efficiently.
- As many of our collections and resources for public access and viewing as possible, determined by the venue space.
- Accurate, clear and reliable information about our services, venues and collections on our website, our social media, in printed literature and in our venues. We will provide this information in a variety of formats including translations, and large print to meet individual customer needs.
- A well-publicised programme of events, activities and learning opportunities to meet a broad range of cultural and creative interests and which is responsive to ongoing customer feedback.
- Information on our performance including the number of visitors in the service and the levels of customer satisfaction we achieve.
- An acknowledgement of any complaint you raise either immediately or within one working day and a full response from us within five working days.
How you can help us
You can help us deliver an excellent service by:
- Always treating staff and other customers and visitors with respect and consideration.
- Letting us know if you need a service to be provided in a different way to meet your individual needs.
We welcome your feedback
You can help us improve our services by:
- Feeding back to staff directly.
- Completing a comments card.
- Participating in surveys, focus and friends’ groups.
- Emailing or writing to us at the addresses below.
- Completing an online form at www.culturepk.org.uk/contact
Contact details
AK Bell Library, 2-8 York Place, Perth PH2 8EP
Email [email protected]
Tel 01738 444949
If you would like more detailed information about giving feedback or lodging a complaint, please follow this link: Feedback and Complaints